Flowing With High Quality Customer Service

Category: Latest News AU

Improved Tank Warranty

Dux Hot Water is pleased to announce it is now offering a seven year tank warranty on its entire Proflo branded electric storage water heater range. This change has been back-dated to all electric storage products manufactured since December 2011.

"Dux is now offering a 7 year tank warranty on its entire Proflo electric storage range to give customers greater value and peace of mind. Our plumbing merchants needn't do anything, as our systems have already been updated and customers will automatically be upgraded," Dux Marketing Manager, Steve Linton, said.

With an extensive range of hot water systems that are build in country NSW to exacting standards and comprehensively torture tested under extreme conditions, Dux's Australian owned and built water heaters are built to last.

To find out the full warranty information for all Dux products, visit the website at www.dux.com.au.


Flowing With High Quality Customer Service

Laser Plumbing South Perth is a proud Western Australian owned and operated family business, servicing the commercial and domestic, construction and maintenance areas of the plumbing and gas fitting industries.

Owned and operated by Sean Richardson, the company employs four fully qualified plumbers backed up by administration staff, and is well known in the region for its prompt service and good reputation.

The company prides itself on its customer service and client management, which Sean says is the number one priority for the business.

He said, "We very much focus the business on our customer service and consider it to be a product that we sell, over and above our hot water heater and plumbing parts. It is our biggest and best product, and a real asset."

"The customer is always our priority and by ensuring that we look after them as best as we can, it gives us new and repeat business as well as great word of mouth marketing," added Sean.

With the plumbing industry constantly evolving, Laser Plumbing South Perth ensures it is always employing the latest technologies to assist its clients with fast, cost effective solutions to meet their plumbing and gas needs.

The company delivers a prompt, efficient and cost effective service. Some of the key benefits of this include operating a 24/7 service and availability for clients, offering same-day emergency response and competitive pricing - all of which are ensuring the company continues to grow and expand.

Sean added, "By doing all the simple things right and well, our business has continued to grow. It all comes back down to our basic business value of trust, honesty, humour, professionalism, and reliability. We all live and work by these simple principles."

Sean'ts team of fully qualified technicians all use company vehicles, fully stocked with a comprehensive range of parts and equipment. This allows them to fully complete jobs first time round.

Sean believes it is also important to maintain staff morale and loyalty and has weekly 'Toolbox' meetings with staff, Friday breakfasts with all employees and organises regular social events for all to attend.

By providing a complete service solution in the field of plumbing and gas fitting with a policy of prompt attendance, friendly and professional conduct, competitive pricing and a focus on client satisfaction, Laser Plumbing South Perth hopes to continue to grow and expand the business in the future.

Laser Plumbing South Perth is a dedicated Dux ePlumber and After Sales and Service agent.